Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
James Gibb Residential Factors	PF000103	FTS/HPC/PF/22/2146	25 Apr, 2023	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) 2146.pdf (84.48 KB) , Document PFEO PF.22.2146.pdf (268.72 KB) , Document CofC PF.22.2146 Whitehills_Redacted.pdf (240.72 KB)
James Gibb Residential Factors	PF000103	FTS/HPC/PF/22/2146	25 Apr, 2023	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) 2146.pdf (96.56 KB)
Abbey Forth Property Management Ltd	PF000256	FTS/HPC/PF/22/0658, FTS/HPC/PF/22/1123	24 Apr, 2023		Document Decision 0658 & 1123_Redacted.pdf (268.55 KB) , Document Proposed PFEO 0658 & 1123_Redacted.pdf (320.03 KB) , Document PF 22.0658 & 22.1123 PFEO 16.5.23_Redacted.pdf (253.08 KB)
Hacking and Paterson	PF000288	FTS/HPC/LM/22/4257, FTS/HPC/LM/22/4258, FTS/HPC/LM/22/4259, FTS/HPC/LM/22/4260, FTS/HPC/LM/22/4261, FTS/HPC/LM/22/4262, FTS/HPC/LM/22/4263, FTS/HPC/LM/22/4264, FTS/HPC/LM/22/4265, FTS/HPC/LM/22/4266	20 Apr, 2023		Document Rejection GP.22.0866_Redacted.pdf (420.75 KB)
Hacking & Paterson	PF000288	FTS/HPC/LM/22/4137	17 Apr, 2023		Document Written decision LM.22.4137_Redacted.pdf (317.78 KB)
Ross & Liddell Limited	PF000196	FTS/HPC/PF/22/4273, FTS/HPC/PF/23/0328	23 Mar, 2023		Document Decision PF.22.4273 & PF.23.0328_Redacted.pdf (369.5 KB)
D & I Scott Property Management	PF000114	FTS/HPC/PF/22/2730	21 Mar, 2023	Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) 2730.pdf (340.57 KB) , Document Proposed PFEO 2730.pdf (281.3 KB) , Document Property Factor Enforcement Order 2730.pdf (24.83 KB)
Charles White Ltd	PF000153	FTS/HPC/PF/21/2238	17 Mar, 2023	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document 2238 Decision_Redacted.pdf (170.82 KB) , Document ftt.dalmore.final_.decision.pfeo_ (002)_Redacted.pdf (172.05 KB)
Newton Property Management Limited	PF000108	FTS/HPC/PF/21/3219, FTS/HPC/PF/22/2246	8 Mar, 2023		Document PF 21.3219 & 22.2246 Decision 15 June_Redacted.pdf (575.56 KB) , Document PF 21.3219 & 22.2246 Proposd PFEO_Redacted.pdf (251.75 KB) , Document PF 21.3219 & 22.2246 Decision August 2023_Redacted.pdf (411.48 KB) , Document PF 21.3219 & 22.2246 PFEO_Redacted.pdf (246.81 KB) , Document PF 21.3219 & 22.2246 Cert of Compliance_Redacted.pdf (148.6 KB)
Indigo Square	PF000843	FTS/HPC/PF/22/1501, FTS/HPC/PF/22/1883	1 Mar, 2023	Written statement of services (Section 1 of Code), Insurance (Section 5 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) 1501, 1883.pdf (412.3 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 1501, 1883.pdf (373.89 KB) , Document Property Factor Enforcement Order (PFEO) 1501, 1883_Redacted.pdf (26.97 KB) , Document PF 22.1501 & 22.1883 Rothesay Compliance Certificate_Redacted.pdf (232.77 KB)	[2023] UT 22, [2023] UT 33