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Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Upper Tribunal Decision(s)
Lowther Homes PF000785 FTS/HPC/PF/23/0571+0575 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties ,
Atholls Chartered Surveyors PF000316 FTS/HPC/PF/23/3955 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
Homesbook Factoring Limited PF000484 FTS/HPC/PF/23/1619 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties ,
Hacking and Paterson PF000288 FTS/HPC/PF/23/1977
Document
Decision PF 23.1977_Redacted.pdf (344.23 KB)
Charles White Limited PF000153 FTS/HPC/PF/23/2439
Lomond Property Factors PF000359 FTS/HPC/PF/23/2076
Document
PF 23.2076 decision_Redacted.pdf (556.84 KB)
Newton Property Management PF000108 FTS/HPC/PF/23/1912 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
Trinity Factors PF000170 FTS/HPC/LM/23/1775, FTS/HPC/LM/23/0277 Written statement of services (Section 1 of Code), Complaints resolution (Section 7 of Code)
Trinity Factors PF000170 FTS/HPC/PF/23/3764
Lowther Homes PF000785 FTS/HPC/PF/23/2244