Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Hacking and Paterson Management Services	PF000288	FTS/HPC/PF/21/2287	5 Jan, 2022		Document Signed rejection decision 21-2287_Redacted.pdf (139.16 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/21/2349	22 Dec, 2021	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code)	Document Signed PF.21.2349 Statement of Decision (002)_Redacted.pdf (517.86 KB) , Document Signed Section 19(2)(a) Notice 21.2349_Redacted.pdf (493.24 KB) , Document PF.21.2349 Decision (no PFEO).pdf (395.36 KB)
Melville Property Ltd	PF000731	FTS/HPC/PF/21/2425	22 Dec, 2021		Document Signed REJECTION.PF_.21.2425_Redacted.pdf (417.39 KB)
Redpath Bruce Property Management Ltd	PF000110	FTS/HPC/PF/21/1765	15 Dec, 2021		Document Written Decision (Complied) PF.21.1765_Redacted.pdf (505.68 KB)
Miller Property Management Ltd	PF000314	FTS/HPC/PF/21/0458	14 Dec, 2021	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Signed Decision - Mrs Eileen Wright v Miller Property Ltd March 2022 PF 21.0458_Redacted.pdf (661.72 KB) , Document Signed Proposed PFEO Eileen Wright v Miller Property Mgt Ltd PF 21.0458_Redacted.pdf (514.44 KB) , Document PFEO PF.21.0458.pdf (580.55 KB) , Document Written Decision - Failure to Comply with Order PF.21.0458_Redacted.pdf (701.89 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/19/3599 , FTS/HPC/PF/19/3609 , FTS/HPC/PF/19/3620 , FTS/HPC/PF/19/3596 , FTS/HPC/PF/19/3739 , FTS/HPC/PF/19/3713	8 Dec, 2021		Document Decision and Proposed PFEO (6 cases) Polmuir Road_Redacted.pdf (487.23 KB) , Document PFEO Polmuir Road - _Redacted.pdf (301.43 KB) , Document FTS.HPC_.PF_.19.3596 (6 cases) Certificate of Compliance - Polmuir Road.pdf (595.56 KB)
Lloyd Younger Ltd	PF000122	FTS/HPC/PF/21/0404	2 Dec, 2021		Document Written Decision PF.21.0404_Redacted.pdf (229.21 KB) , Document Proposed PFEO PF.21.0404_Redacted.pdf (142 KB)
Cumming, Turner & Watt	PF000269	FTS/HPC/PF/21/2091	2 Dec, 2021	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision 2091 (3)_Redacted.pdf (208.91 KB) , Document Proposed PFEO 2091 (4)_Redacted.pdf (173.9 KB) , Document Signed PFEO 212091 010222_Redacted.pdf (414.1 KB)
James Gibb Residential Factors	PF000103	FTS/HPC/PF/21/2434	30 Nov, 2021		Document Signed rejection decision 21-2434 (1)_Redacted.pdf (289.28 KB)
Residential Management Group Scotland Limited	PF000763	FTS/HPC/PF/21/2459	30 Nov, 2021		Document Signed rejection decision 21-2459_Redacted.pdf (290.14 KB)