Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Lowther Homes Limited	PF000785	FTS/HPC/PF/23/1907		Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document REJECTION. PF.23.1907_Redacted.pdf (166.42 KB)
First Port	PF000095	FTS/HPC/PF/23/2211			Document Written Decision PF.23.2211_Redacted.pdf (458.23 KB)
Lowther Homes	PF000785	FTS/HPC/PF/23/0499		Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision PF.23.0499_Redacted.pdf (538.62 KB)
FirstPort Property Services Scotland Ltd	PF000095	FTS/HPC/PF/22/3888		Property Factor Duties	Document Decision September 2023_Redacted.pdf (175.56 KB) , Document Certificate of Compliance September 2023_Redacted.pdf (112.29 KB) , Document PFEO September 2023_Redacted.pdf (132.98 KB)
Highland Residential Ltd	PF000712	FTS/HPC/LM/23/1991 + 1992		Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Property Factor Duties	Document Written Decision LM.23.1991 + 1992_Redacted.pdf (459.51 KB)
Highland Residential (Inverness) Limited	PF000712	FTS/HPC/LM/23/1504		Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Rejection LM.23.1504_Redacted.pdf (463.23 KB)
Grant & Wilson Property Management Ltd		HOHP/PF/13/0012	9 Apr, 2013		Document hohp.pf_.13.0012 decision (rdt).pdf (757.26 KB) , Document pf.13.0012 pfeo (rdt)_0.pdf (152.1 KB) , Document 0012 certificate of compliance(rdt)_0.pdf (74.84 KB)
Annan Property		HOHP/PF/12/0013	26 Apr, 2013		Document hohp.pf_.12.0013 decision (rdt).pdf (540.53 KB) , Document PFEO hohp.pf_.12.0013 PFEO (rdt).pdf (73.61 KB) , Document hohp.pf_.12.0013 failure to comply (rdt).pdf (134.95 KB)
Hacking and Paterson Management Services		HOHP/PF/13/0001/0010/0011	2 May, 2013		Document pf.13.0001.0010.0011 decision (rdt)_0.pdf (1.2 MB) , Document pf.13.0001.0011.0010 PFEO (rdt)_0.pdf (138.02 KB)
Walker Sandford		HOHP/PF/13/0006/0007/0008	16 May, 2013		Document pf.13.0006.0007.0008 decision (rdt)_0.pdf (1.04 MB) , Document 0006.0007.0008 decn (rdt)_0.pdf (2.52 MB) , Document 0006.0007.0008 pfeo (rdt)_0.pdf (95.79 KB) , Document certificate of compliance 0006.0007.0008 (rdt)_0.pdf (85.67 KB)