Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
Trinity Factoring Services Ltd	PF000170	FTS/HPC/PF/21/2531	1 Feb, 2022		Document Signed Rejection PF.21.2531_Redacted.pdf (418.61 KB)
James Gibb Residential Factors	PF000103	FTS/HPC/PF/21/1755	26 Jan, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code)	Document Signed Statement of decision Drumlea PF 21.1755_Redacted.pdf (470.83 KB) , Document Signed Proposed PFEO Drumlea PF 21.1755_Redacted.pdf (321.13 KB) , Document Signed PFEO PF 21.1755_Redacted.pdf (429.39 KB) , Document Signed Certificate of Compliance Drumlea PF 21.1755_Redacted.pdf (252.74 KB)
Charles White Limited	PF000153	FTS/HPC/PF/20/2395	24 Jan, 2022	Property Factor Duties	Document Signed 20.2395 Decision_Redacted.pdf (478.13 KB) , Document Signed 20.2395 Proposed PFEO_Redacted.pdf (442.49 KB) , Document PF 20.2395 Signed Dickson v Charles White Decision re Extension of Review period_Redacted.pdf (376.62 KB) , Document Signed Dickson v Charles White Decision re Review PF 20.2395_Redacted.pdf (373.79 KB) , Document Signed 20.2395 Decision to issue PFEO (2)_Redacted.pdf (298.98 KB) , Document Signed PF.20.2395 Decision re Compliance_Redacted.pdf (295.57 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/21/1287	17 Jan, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision - PFEO 1287_Redacted.pdf (394.54 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/21/1287	17 Jan, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document PF.21.1287 Watson v James Gibb Decision.pdf (517.2 KB) , Document PF.21.1287 Watson v James Gibb Proposed PFEO.pdf (388.88 KB)
Residential Management Group	PF000195	FTS/HPC/PF/20/2019, FTS/HPC/PF/20/2020, FTS/HPC/PF/20/2021, FTS/HPC/PF/20/2022, FTS/HPC/PF/20/2023, FTS/HPC/PF/20/2024	14 Jan, 2022	Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code)	Document GP.20.0399 ftt.carrick.final_.decision.pfeo_Redacted.pdf (463.99 KB) , Document ftt.carrick.final_.decision.postUT.pfeo (3)_Redacted.pdf (219.33 KB) , Document ftt.carrick quay.compliance_Redacted.pdf (137.9 KB)	[2023] UT 18
Lowther Homes Limited	PF000785	FTS/HPC/PF/21/1864	11 Jan, 2022	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Decision PF.21.1864 Feb 22.pdf (498.02 KB) , Document Proposed PFEO PF.21.1864 Feb 22.pdf (402.73 KB) , Document PF.21.1864 PFEO 29th March 22_Redacted.pdf (671.19 KB) , Document Failure to Comply with Order PF.21.1864_Redacted.pdf (595.14 KB) , Document PFEO Variation Dec PF.21.1864 24th Jan 23_Redacted.pdf (110.47 KB)
Hacking & Paterson Management Services	PF000288	FTS/HPC/PF/21/2534	11 Jan, 2022		Document Compliance Decision 2534_Redacted.pdf (305.44 KB)
Macfie & Co. Management Services Ltd	PF000098	FTS/HPC/PF/21/2337	10 Jan, 2022		Document Signed Rejection PF 21 2337_Redacted.pdf (420.98 KB)
Hacking & Paterson Management Services	PF000288	FTS/HPC/PF/21/2631	10 Jan, 2022	Property Factor Duties	Document Written Decision - Rejection - Redacted.pdf (573.11 KB)