Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
FTS/HPC/PF/24/2715	FirstPort Property Services Ltd	PF000095		10 Dec, 2024	Document Written Decision (Failure to Comply) (Proposed PFEO) PF.24.2715_Redacted.pdf (611.32 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) PF 24.2715_Redacted.pdf (486.33 KB) , Document Property Factor Enforcement Order (PFEO) PF 24.2715_Redacted.pdf (504.92 KB)
FTS/HPC/PF/25/1350				17 Jul, 2025	Document Written Decision (Reject) PF.25.1350_Redacted.pdf (137.71 KB)
FTS/HPC/LM/25/0912				12 Jun, 2025	Document Written Decision (Rejection) LM.25.0912_Redacted.pdf (155.55 KB)
FTS/HPC/PF/25/135			Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	17 Jul, 2025	Document REDACTED Written Decision (Reject) 17.07.2025 1350.pdf (150.76 KB)
FTS/HPC/LM/24/4437			Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	30 Jan, 2025	Document Written Decision (Rejection) 4437 Redacted.pdf (54.3 KB)
FTS/HPC/PF/24/4162			Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	22 Jan, 2025	Document Written Decision (Rejection) 4162 redacted.pdf (40.21 KB)
FTS/HPC/PF/24/4401			Written statement of services (Section 1 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	22 Jan, 2025	Document Written Decision (Rejection) 4401 Redacted.pdf (23.85 KB)
FTS/HPC/PF/24/4442			Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	22 Jan, 2025	Document Written decision (Rejection) 4442 Redacted.pdf (152.25 KB)
FTS/HPC/PF/24/4538			Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	22 Jan, 2025	Document Written Decision (Rejection) 4538 Redacted.pdf (154.89 KB)
FTS/HPC/PF/25/1398			Written statement of services (Section 1 of Code), Complaints resolution (Section 7 of Code)	17 Jul, 2025	Document REDACTED Written Decision (Reject) 17.07.2025 1398.pdf (183.75 KB)