Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
Longford Property Management	PF000723	FTS/HPC/LM/19/3717, FTS/HPC/LM/20/0334, FTS/HPC/LM/20/0283, FTS/HPC/LM/22/2063	19 Aug, 2022		Document Longford Crofts DECISION FINAL_Redacted.pdf (497.52 KB) , Document Longford Crofts Proposed PFEO_Redacted.pdf (448.08 KB) , Document GP 19.0799 Longford Crofts PFEO FINAL_Redacted.pdf (374.44 KB) , Document GP 19.0799 Longford Crofts PFEO VARIATION DECISION_Redacted.pdf (406.16 KB) , Document GP 19.0799 Longford Crofts PFEO Compliance Decision_Redacted.pdf (371.35 KB)
FirstPort Property Services Scotland	PF000095	FTS/HPC/PF/22/0929	12 Aug, 2022	Complaints resolution (Section 7 of Code)	Document PF 22.0929 Ferryhill Court.CMD Note_Redacted.pdf (264.93 KB) , Document PF 22.0929 Ferryhill Court Proposed PFEO_Redacted.pdf (251.13 KB) , Document PF 22.0929 Ferryhill Court.CMD Note Reviewed_Redacted.pdf (272.27 KB) , Document PF 22.0929 Ferryhill Court PFEO final_Redacted.pdf (250.25 KB) , Document PF 22.0929 Ferryhill Court.Compliance_Redacted.pdf (251.17 KB)
Charles White Ltd	PF000153	FTS/HPC/PF/22/1140	11 Aug, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Property Factor Duties	Document Decision PF.22.1140_Redacted.pdf (567.35 KB) , Document proposed PFEO PF.22.1140 (1)_Redacted.pdf (343.33 KB) , Document Decision in respect of proposed PFEO - PF.22.1140_Redacted.pdf (514.73 KB)
Lowther Homes Ltd	PF000785	FTS/HPC/PF/22/0644	28 Jul, 2022	Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document PF 22.0644 Certificate of Compliance with PFEO 173 Lower Granton Road_Redacted.pdf (407.48 KB)
Rentolease Property Management Ltd	PF000111	FTS/HPC/PF/22/0311 & FTS/HPC/PF/22/0312	28 Jul, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Corrected PFEO PF.22.0311.0312_Redacted.pdf (126.81 KB) , Document Corrected Certificate of Compliance with PFEO 22.0311.0312 (002)_Redacted.pdf (139.85 KB)
Abbey Forth Property Management	PF000256	FTS/HPC/LM/22/1162	14 Jul, 2022		Document Signed Rejection LM.22.1162_Redacted.pdf (417.58 KB)
James Gibb Factors	PF000103	FTS/HPC/PF/22/1102	14 Jul, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code)	Document signed-Rejection PF.22.1102 (002)_Redacted.pdf (165.94 KB)
Lloyd Younger Ltd	PF000122	FTS/HPC/PF/21/0404	7 Jul, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Certificate of Compliance PF.21.0404 (002)_Redacted.pdf (154.45 KB)
Aberdeen City Council	PF000255	FTS/HPC/PF/21/2375	6 Jul, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) 2375.pdf (751.31 KB) , Document Proposed PFEO 2375.pdf (318.72 KB) , Document Proposed PFEO 21.2375 Second_Redacted.pdf (320.77 KB) , Document Written Decision (Failure to Comply) (PFEO) 2375_Redacted.pdf (62.6 KB) , Document Property Factor Enforcement Order (PFEO) 2375_Redacted.pdf (25.35 KB)	[2023] UT 29
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/21/0188	30 Jun, 2022	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Certificate of Compliance PF.21.0188.pdf (308.63 KB)