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Letting Agent Decisions

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Case Reference	Letting Agent Sort descending	Letting Agent Registration Number	Hearing Date	Code Complaint(s)	Decisions
FTS/HPC/LA/19/1445	Homefinders Inverclyde		3 Sep, 2019	Communications and resolving complaints (Section 7)	Document Letting agent enforcement order (LAEO) LA.19.1445_Redacted.pdf (236.51 KB) Document written decision (failure to comly) LAEO - LA.19.1445_Redacted.pdf (601.74 KB) Document certificate of compliance - 14.11.19 - LA.19.1445_Redacted.pdf (174.04 KB)
FTS/HPC/LA/19/2517	Homefinders Inverclyde	LARN1906021	14 Oct, 2019		Document rejection decision - 14.10.19 - LA.19.2517.pdf (177.35 KB)
FTS/HPC/LA/19/2137	Homes4U (Scotland) LTD		23 Sep, 2019	Overarching standards of practice (Section 2), Lettings (Section 4), Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8)	Document Written Decision (Failure to Comply) LA.19.2137.pdf (581.09 KB) Document Letting Agent Enforcement Order LA.19.2137.pdf (69.72 KB) Document Written Decision (Failure to Comply with Order) LA.19.2137.pdf (98.86 KB)
FTS/HPC/LA/20/1499	Infiniti Properties Management LTD	LARN1903063	29 Sep, 2020	Communications and resolving complaints (Section 7)	Document Written Decision LA.20.1499_Redacted.pdf (380.86 KB) Document Letting Agent Enforcement Order LA.20.1499_Redacted.pdf (268.84 KB) Document Certificate of Compliance LA.20.1499_Redacted.pdf (148.79 KB)
FTS/HPC/LA/23/0806	IRD Homes / ASLD homes		6 Dec, 2023		Document FTS.HPC_.LA_.23.0806 decision_Redacted.pdf (353.22 KB)
FTS/HPC/LA/22/2240	Ist Lets	LARN2007011	28 Oct, 2022	Overarching standards of practice (Section 2), Lettings (Section 4), Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Rejection decision-LA.22.2240_Redacted.pdf (278.86 KB)
FTS/HPC/LA/18/2339	Ivyleaf Homes Ltd	437216	23 Nov, 2018	Overarching standards of practice (Section 2), Engaging landlords (Section 3), Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8)	Document Written Decision (Failure to Comply) (LAEO) - LA.18.2339_Redacted.pdf (242.24 KB) Document Letting Agent Enforcement Order (LAEO) - LA.18.2339_Redacted.pdf (56.15 KB) Document Written Decision (Failure to Comply with Order).pdf (59.73 KB)
FTS/HPC/LA/19/2802	Keller Williams, Realter Limited		8 Jan, 2020	Overarching standards of practice (Section 2), Engaging landlords (Section 3), Lettings (Section 4), Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8)	Document Letting Agent Enforcement Order 10 January 2020- LA.19.2802.pdf (73.18 KB) Document Written decision LAEO 10 January 2020 - LA.19.2802.pdf (524.52 KB) Document WD Failure to comply with order (13 February 2020) LA.19.2802.pdf (96.3 KB)
FTS/HPC/LA/20/0956	Key Lets	LARN1903012	18 Aug, 2020	Lettings (Section 4), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Decision Rejection 20_0956.pdf (177.19 KB)
FTS/HPC/LA/20/0956	Key Lets	LARN1903012	16 Dec, 2020	Lettings (Section 4), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Written Decision (failure to comply) no LAEO LA.20.0956_Redacted.pdf (140 KB)