Letting Agent Decisions

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Case Reference	Letting Agent	Letting Agent Registration Number	Hearing Date	Code Complaint(s)	Decisions	Upper Tribunal Decision(s)
FTS/HPC/LA/20/1410	Slater, Hogg & Howison		10 Dec, 2020	Overarching standards of practice (Section 2), Engaging landlords (Section 3), Communications and resolving complaints (Section 7)	Document Written Decision (Failure to Comply)(LAEO) - LA.20.1410 (1).pdf (335.9 KB) Document Letting Agenet Enforcement Order (LAEO) - LA.20.1410 (1).pdf (275.95 KB) Document Permission to Appeal decision-granted - LA.20.1410 (002) (3).pdf (312.4 KB) Document LAEO Revoke - LA.20.1410 (1)_Redacted.pdf (276.78 KB)	[2022] UT 16
FTS/HPC/LA/19/1726	Rollos Solicitors & Estate Agents		15 Aug, 2019	Management and maintenance (Section 5)	Document Written Decision (Failure to Comply) LAEO LA.19.1726.pdf (545.05 KB) Document Letting Agent Enforcement Order LA.19.1726.pdf (101.76 KB) Document Decision LA.19.1726.pdf (511.17 KB) Document 1726 Decision and COP)_Redacted.pdf (343.59 KB)	[2021] UT 11
FTS/HPC/LA/23/1895	Sandstone Management	LARN2006006	30 Jan, 2024	Overarching standards of practice (Section 2), Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Written Decision (Complied) 1895.pdf (211.45 KB)
FTS/HPC/LA/23/4363	Northwood Edinburgh	LARN1807008	13 Feb, 2024	Management and maintenance (Section 5), Communications and resolving complaints (Section 7)	Document Written Decision (Reject) 4363.pdf (56.72 KB)
FTS/HPC/LA/23/1251	Delmor Estate Agents Ltd	LARN1808014	29 Jan, 2024	Overarching standards of practice (Section 2), Management and maintenance (Section 5), Communications and resolving complaints (Section 7)	Document Written Decision (Complied) 1251.pdf (399.02 KB)
FTS/HPC/LA/23/0982	Belvoir Paisley				Document Rejection LA.23.0982_R.pdf (166.41 KB)
FTS/HPC/LA/24/0580	Regus		13 Feb, 2024		Document Rejection LA.24.0580_Redacted.pdf (412.09 KB)
FTS/HPC/LA/23/2205	The Property Store		7 Feb, 2024	Lettings (Section 4), Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Written Decision LA.23.2205_Redacted.pdf (289.54 KB)
FTS/HPC/LA/23/2371	RiteHome				Document Rejection LA.23.2371_R.pdf (166.77 KB)
FTS/HPC/LA/23/1896	Clyde Property		16 Jan, 2024	Management and maintenance (Section 5), Communications and resolving complaints (Section 7)	Document Written Decision LA.23.1896_Redacted.pdf (624.71 KB)