Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Application complaints	Files
Greenbelt Group Limited (Property Factor)	PF000191	FTS/HPC/LM/20/0709	Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Rejection Decision LM.20.0709.pdf (175.6 KB)
Scottish Woodlands (Property Factor)		FTS/HPC/LM/20/2371		Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.2371 (1)_R.pdf (309.34 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.20.2371 (1)_R.pdf (275.61 KB) , Document Compliance Decision - 12.04.2021 - LM.20.2371.pdf (262.05 KB)
Aberdeen Property Leasing (Property Factor)		FTS/HPC/LM/20/2600		Document written decision dismissal - 02.06.21 -.2600 (002)_R.pdf (254.68 KB)
Lowther Homes	PF000785	FTS/HPC/LM/23/0079 + 0081	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision LM.23.0079 + 0081_Redacted.pdf (629.44 KB)
Hacking and Paterson Management Services (Property Factor)		FTS/HPC/LM/23/0962		Document Rejection LM.23.0962_R.pdf (165.24 KB)
Highland Residential (Inverness) Limited	PF000712	FTS/HPC/LM/23/1504	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Rejection LM.23.1504_Redacted.pdf (463.23 KB)
Highland Residential Ltd	PF000712	FTS/HPC/LM/23/1991 + 1992	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Property Factor Duties	Document Written Decision LM.23.1991 + 1992_Redacted.pdf (459.51 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/LM/23/2941	Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Rejection - 08.11.23 - PF.23.2941 (1).pdf (263.79 KB)
James Gibb Residential Factors	PF000103	FTS/HPC/PF/17/0006	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document FTS-HPC-PF-17-0006 PFEO_Redacted.pdf (319.14 KB)
Oak Tree Housing Association	PF000264	FTS/HPC/PF/17/0311		Document Decision pf.17.0311.pdf (198.33 KB)