Letting Agent Decisions

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Case Reference Letting Agent Letting Agent Registration Number Hearing Date Code Complaint(s) Decisions Upper Tribunal Decision
FTS/HPC/LA/19/3165 Castle Residential 22/01/2021 Overarching standards of practice (Section 2), Engaging landlords (Section 3), Lettings (Section 4), Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8) PDF icon Written Decision (Failure to Comply) LAEO LA.19.3165.pdf, PDF icon Letting Agent Enforcement Order LA.19.3165.pdf
FTS/HPC/LA/20/2269 Premier Property Management 09/02/2021 Overarching standards of practice (Section 2) PDF icon Written Decision (Reject) - LA.20.2269.pdf
FTS/HPC/LA/20/1765 1st Lets 12/01/2021 Overarching standards of practice (Section 2), Communications and resolving complaints (Section 7) PDF icon Written Decision (Failure to Comply) (LAEO) - LA.20.1765.pdf, PDF icon Letting Agent Enforcement Order (LAEO) - LA.20.1765.pdf
FTS/HPC/LA/20/2187 Silver Linings Apartments Ltd 14/01/2021 Overarching standards of practice (Section 2), Lettings (Section 4), Communications and resolving complaints (Section 7) PDF icon Written Decision (Failure to Comply) (LAEO) - LA.20.2187.pdf, PDF icon Letting Agent Enforcement Order (LAEO) - LA.20.2187.pdf
FTS/HPC/LA/20/0246 & FTS/HPC/LA/20/0241 SPS Property management Limited 18/12/2020 Overarching standards of practice (Section 2), Engaging landlords (Section 3), Lettings (Section 4), Management and maintenance (Section 5), Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8) PDF icon Written Decision (Failure to Comply) (LAEO) - LA.20.0241, 0246.pdf, PDF icon Letting Agent Enforcement Order (LAEO) - LA.20.0241.pdf, PDF icon Letting Agent Enforcement Order (LAEO) - LA.20.0246 (.pdf
FTS/HPC/LA/20/2323 Slater Hogg 28/01/2021 Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8) PDF icon Rejection Decision LA.20.2323.pdf
FTS/HPC/LA/20/1654 Primo Property Management LARN1903109 11/01/2021 Overarching standards of practice (Section 2), Lettings (Section 4), Management and maintenance (Section 5), Handling landlords' and tenants' money, and insurance arrangements (Section 8) PDF icon Written Decision (Failure to Comply) (No LAEO) - LA.20.1654_Redacted.pdf
FTS/HPC/LA/20/1895 Aberdein Considine 25/11/2020 PDF icon Compliance certificate 08.01.21 LA.20.1895 (1)_R.pdf, PDF icon Written Decision (LAEO) LA.20.1895 (1)_R.pdf
FTS/HPC/LA/20/1410 Slater, Hogg & Howison 10/12/2020 Overarching standards of practice (Section 2), Engaging landlords (Section 3), Communications and resolving complaints (Section 7) PDF icon Written Decision (Failure to Comply)(LAEO) - LA.20.1410 (1).pdf, PDF icon Letting Agenet Enforcement Order (LAEO) - LA.20.1410 (1).pdf
FTS/HPC/LA/20/2252 Marshall Inc Property LARN1909022 06/01/2021 Overarching standards of practice (Section 2), Engaging landlords (Section 3), Lettings (Section 4), Management and maintenance (Section 5), Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8) PDF icon Rejection Decision LA.2252.pdf

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